Privacy Protection Agreement of AI4GOOD
Welcome to use the services provided by Shanghai AI4GOOD Technology Co., Ltd. (hereinafter referred to as "AI4GOOD", "we" or "the Company"), including but not limited to AI consulting, customized product tool design and implementation (collectively referred to as "the Services"). We fully recognize the importance of personal information to you, and shall strictly comply with laws and regulations to protect the security of your personal information and privacy. Please carefully read and fully understand all the terms of this Agreement, especially the clauses that exclude or limit liabilities and the core clauses related to personal information processing which are highlighted in bold. Your use of the Services shall constitute your acknowledgment that you have read and agreed to be bound by this Agreement.
I. Scope of Application of the Agreement
1. Subject Scope: This Agreement is a legal agreement between you (the User, including individual users and authorized users of institutional users such as enterprises and social organizations) and AI4GOOD regarding the use of the Services.
2. Service Scope: This Agreement applies to all services provided by AI4GOOD, including but not limited to strategic and business consulting, customized AI product tool design and implementation, official website information browsing, and online communication, regardless of whether you access the Services via PC terminals, mobile terminals or other devices.
3. Conflict Clauses: This Agreement is a supplementary agreement to the AI4GOOD Service Agreement and shall form an integral whole with it; in case of any conflict between the two, this Agreement shall prevail. Any subsequent business rules and function descriptions related to privacy protection issued by us shall become an inseparable part of this Agreement upon release, and you shall comply with them in conjunction with this Agreement.
II. Collection and Use of Personal Information
We only collect necessary personal information for the purpose of providing the Services, and all rights not explicitly authorized shall be retained by you. Details are as follows:
(I) Account Registration and Login
1. To use the Services, you need to create an AI4GOOD account, which can be registered via mobile phone number or email address. The mobile phone number/email address is required to fulfill the real-name network registration requirement; failure to provide such information may result in the inability to use account-related services.
2. If you are an authorized user of an institutional user such as an enterprise or social organization, your affiliated institution may provide us with your name, position, work email address, work phone number and other information to activate exclusive institutional service permissions. We will only use such information within the scope authorized by the institution.
3. You may independently set public account information such as avatar and nickname, which will be used to display your identity within the Services. Failure to set such information will not affect the use of core services.
(II) Provision of Services
1. Consulting Services: To provide strategic and business consulting, we may collect business requirements, industry data, organizational structure information (non-personally sensitive information) and other data actively provided by you to customize consulting solutions. If audio-visual communication is involved in the consulting process, temporary audio-visual data will be collected solely for communication purposes, and will be deleted or anonymized as per your request upon completion of the service.
2. AI Product Customization: To develop customized AI product tools, we may collect your functional requirement documents and business scenario data (if containing personal information, you shall ensure that relevant authorizations have been obtained from the involved parties) for product development and testing. Intermediate data generated during the development process will only be used for product optimization and shall not be used for any other purposes.
3. Official Website Usage: When you browse our official website, we will collect information such as device type, browser version, IP address and page browsing history for the purposes of website traffic statistics and page experience optimization. Such information is not associated with personal identities.
(III) Security and Operational Support
1. To maintain the security and stability of the Services, we may collect device identifiers (e.g., IMEI, AndroidID, OAID, only obtained when necessary), network status, operation logs and other information to identify abnormal logins, prevent malicious attacks and handle service failures.
2. To improve service quality, we may archive customer service communication records (text and voice) solely for the purposes of issue tracking and customer service training, and shall not disclose such records to any third party.
(IV) Exceptions to the Requirement of Obtaining Authorization
In accordance with laws and regulations, we may collect and use personal information without your authorization in the following circumstances:
Circumstances related to the performance of legal obligations (e.g., cooperating with regulatory investigations);
Circumstances directly related to national security, national defense security, public security and public health;
Circumstances related to criminal investigation, prosecution, trial and enforcement of judgments;
Circumstances where it is necessary to protect the life or property safety of you or others and obtaining your consent is impracticable;
Personal information voluntarily disclosed by you to the public;
Information collected from legally public channels (e.g., government information disclosure platforms).
III. Storage and Protection of Personal Information
(I) Storage Scope and Period
1. Storage Location: Personal information collected within the territory of China shall be stored on servers located in China and shall not be transferred overseas. If cross-border data transfer becomes necessary for business purposes in the future, we will notify you in advance, obtain your consent and comply with relevant national regulations.
2. Storage Period: The storage period of personal information shall follow the principle of "necessary for achieving service purposes". Upon completion of the service, personal information shall be immediately deleted if retention is not required (e.g., no legal requirement for retention); if retention is necessary (e.g., for handling contract disputes), such information shall be anonymized upon expiration of the retention period.
(II) Security Protection Measures
1. We have established a data security management system, including data encryption (SSL protocol for transmission layer, encryption algorithms for storage layer), access permission control (only authorized personnel may access personal information) and regular security audits to prevent information leakage and tampering.
2. We have formulated a network security incident emergency plan. In the event of personal information leakage, we will immediately take remedial measures and timely notify you of the incident details, disposal measures and remedial suggestions in accordance with legal requirements.
3. Please note that absolute security does not exist in the Internet environment. We shall not be liable for any personal information leakage caused by your own reasons (e.g., password disclosure, device virus infection).
IV. Disclosure and Sharing of Personal Information
We commit not to sell, rent or trade personal information to irrelevant third parties, and may only disclose or share personal information in the following circumstances:
1. With Your Explicit Consent: For example, if you authorize us to provide information to partners to achieve specific functions (e.g., third-party payment), we will require such partners to comply with privacy protection requirements.
2. Joint Provision of Services with Partners: If the Services require assistance from third parties (e.g., server hosting), we will sign confidentiality agreements with such partners, restrict their use of information solely for service provision purposes, and supervise their information processing activities.
3. Enterprise Mergers and Restructuring: In the event of mergers, asset transfers or similar circumstances, personal information may be transferred to a new entity. We will require the new entity to continue to abide by this Agreement; otherwise, we will require it to obtain your consent again.
4. Legal Requirements: Disclosing personal information in accordance with the requirements of laws, regulations, judicial authorities or regulatory bodies.
V. Your Rights Regarding Personal Information
You have the right to manage your personal information through the following channels:
1. Inquiry and Correction: After logging into your account, you may inquire and modify your name, contact information and other details in the "Personal Center". If the information is provided by your affiliated institution, you shall contact the institutional administrator for modification.
2. Deletion and Withdrawal of Authorization: If you believe that the collection of personal information exceeds the necessary scope, you may contact us to request deletion. You may also disable permissions (e.g., camera, microphone) in your device's operating system to withdraw authorization. After withdrawal of authorization, relevant functions may become unavailable, but other services shall not be affected.
3. Account Cancellation: You may apply for account cancellation through customer service. Upon cancellation, we will delete your personal information (except where retention is required by laws and regulations). Please back up important data before cancellation, as the cancellation is irreversible.
4. Complaints and Feedback: If you have any questions or objections regarding the processing of your personal information, you may provide feedback via the contact methods specified in the "Contact Us" section of this Agreement. We will respond to and handle your feedback within 15 working days.
VI. User Conduct Specifications
When using the Services, you shall ensure that the personal information and related data provided by you are true, legal and have obtained relevant authorizations from involved parties (if containing information of others). You shall not engage in the following activities:
1. Providing false information or using the Services under the guise of another person's identity;
2. Stealing or disclosing others' personal information, or using the Services to collect others' information for illegal purposes;
3. Conducting reverse engineering or reverse compilation of the Services, or undermining the service security mechanism;
4. Violating laws, regulations or the provisions of this Agreement, or interfering with the normal operation of the Services.
If you violate the above specifications, we have the right to suspend or terminate the provision of Services, and you shall bear corresponding legal liabilities.
VII. Terms for Minors
The Services are mainly intended for adults. If you are a minor under the age of 18, you shall use the Services under the guidance of your parents or guardians, and the use of the Services shall be subject to the consent of your guardians. If guardians have any questions regarding the processing of minors' information, they may contact us for handling.
VIII. Revision and Notification of the Agreement
1. Due to business adjustments or updates to laws and regulations, we may revise this Agreement. Upon revision, the updated content will be prominently posted on our official website, and we will notify you via account notifications, SMS and other means. Your continued use of the Services shall constitute your acceptance of the revised Agreement.
2. The revision of this Agreement shall not diminish the rights you enjoyed under the original Agreement. If you do not accept the revised Agreement, you may cease using the Services.
IX. Contact Us
If you have any questions, complaints or suggestions regarding this Agreement, you may contact us through the following channels:
Email Address: inquiry@ai-4good.ai
Mailing Address: Room 3-115, 3/F, Building M2, International Media Port, No. 69 Longwen Road, Xuhui District, Shanghai
X. Miscellaneous Provisions
1. This Agreement is signed in Shanghai. Dispute resolution shall be governed by the laws of the mainland of the People's Republic of China (excluding conflict of laws). In case of any dispute, the parties shall first seek to resolve it through friendly negotiation; if negotiation fails, the dispute shall be submitted to the people's court with jurisdiction over the place where this Agreement is signed for litigation.
2. The headings of the clauses in this Agreement are for reading convenience only and shall not affect the interpretation of the clauses' meanings. If any clause is deemed invalid or unenforceable, it shall not affect the validity of the remaining clauses.