User Service Agreement of AI4GOOD
1. Preamble
1.1 Welcome to use the AI consulting and related services (collectively referred to as "the Services") legally owned and operated by Shanghai AI4GOOD Technology Co., Ltd. (hereinafter referred to as "AI4GOOD", "we" or "the Company"). The Services include but are not limited to strategic and business consulting, design and implementation of customized AI product tools, official website information services, online communication and collaboration, covering applications and websites on PC terminals, mobile terminals and other devices.
1.2 This Agreement is a legal agreement between you (the User) and AI4GOOD regarding the use of the Services, specifying all the terms and conditions for your downloading, installation, registration, login and use of the Services. Your use of the Services shall constitute your confirmation that you possess full capacity for civil rights and full capacity for civil conduct; if you are under the age of 18, you may only use the Services after reading this Agreement accompanied by your legal guardian and obtaining their consent.
1.3 Please carefully read and fully understand all the contents of this Agreement before using the Services, especially the clauses that exclude or limit liabilities and the clauses on user obligations which are highlighted in bold and require your focused attention. Your act of using the Services shall be deemed as your reading, understanding and acceptance of the binding force of this Agreement.
2. Definition of Users and Clients
2.1 The relevant entities in this Agreement are defined as follows:
User: refers to a natural person invited by a Client to join and use the Services, including Team Creators and Enterprise Administrators. A natural person designated by a Client to configure the Services on its behalf and exercise background management rights is referred to as an "Enterprise Administrator"; a natural person who initially establishes a team and activates the Services on behalf of a Client is referred to as a "Team Creator".
Client: refers to a legal person or other organization that registers an account for the Services through an authorized natural person, builds an organizational structure and enjoys management rights. A Client may invite individuals to join its organization as Users and manage the Users' rights to use the Services.
2.2 When a Client invites you to join the Services, it will provide us with necessary identity information (such as name and work email address). The Client shall comply with laws and regulations in the collection and use of such information. We will only process such information in accordance with the Client's instructions and shall not bear legal liability for the Client's information processing activities.
2.3 Your user identity and service rights are managed by the Client. The Client may adjust your usage permissions, delete your user identity or terminate your use of the Services according to its own needs. If you lose your user identity, we have the right to delete or transfer the service data generated by you under such identity in accordance with the Client's instructions, and you shall bear all consequences arising therefrom, including but not limited to inability to use the Services and data loss.
2.4 If you register the Services on behalf of a Client, you shall ensure that you have obtained sufficient authorization from the Client, and the Client shall bear legal and financial liabilities for your use of the Services. If the Client and AI4GOOD separately sign a service agreement, and there is a conflict between such agreement and this Agreement, the separately signed agreement shall prevail; matters not mentioned in this Agreement shall be governed by the provisions of the separately signed agreement.
3. Account Registration and Management
3.1 Account Registration and Activation
3.1.1 You need to log in and use the Services via an invitation from a Client. You may set an account name with a combination of legal characters and a password that meets security requirements. The account and password are your only credentials for using the Services. You shall ensure that the personal information (such as name and contact information) submitted by you is true, complete and valid, and update it in a timely manner. If you are unable to use the Services due to untrue or outdated information, you shall bear full responsibility therefor.
3.1.2 After a Client activates the Services through a Team Creator, it may appoint one or more Enterprise Administrators, who may invite members to join, configure the organizational structure or adjust user permissions. The Client shall ensure that it has obtained authorization from the invited Users. We shall not bear any liability for the Client's invitation activities or information collection activities.
3.1.3 The information such as your account name and avatar shall not contain illegal, irregular or inappropriate content. You shall not register an account in the name of another person, nor register accounts maliciously (such as bulk registration or registration of accounts similar to others'). We have the right to review your registration information. For accounts that violate the agreement, we may take measures such as content blocking, service suspension and account cancellation, and you shall bear all losses arising therefrom.
3.2 Account Use and Security
3.2.1 The ownership of the account for the Services shall belong to AI4GOOD. You shall only obtain the right to use the account. Without our prior written consent, you shall not donate, lend, lease, transfer or sell the account to any other person, nor allow any other person to log in to the Services using your account.
3.2.2 You shall properly keep your account and password and shall not disclose them to any other person. If you find that your account has been stolen, your password has been leaked or there is a security vulnerability, you shall immediately notify us. You may retrieve your account or reset your password through the appeal channels provided by us. We will only determine whether to assist in the retrieval based on the consistency between the appeal information and the system records, and cannot fully verify whether the appellant is the actual owner of the account.
3.2.3 You shall be responsible for all activities conducted under your account, including the content published through the account, the Services used and the consequences arising therefrom. When using the Services, you shall independently judge the authenticity and security of the content. We shall not bear any liability for losses caused by relying on false content or improper use.
3.2.4 For security and identity verification purposes, you may not be able to modify the initial information submitted during registration (such as mobile phone number and enterprise name). If such modification is indeed necessary, you shall contact the Enterprise Administrator or apply through our customer service channels, and we will assist in the modification after identity verification is passed.
3.3 Account Cancellation
3.3.1 If the Enterprise Administrator sets your account status as "resigned", your account will be cancelled, and you shall be responsible for all activities conducted through the account before cancellation.
3.3.2 You may apply for account cancellation through customer service channels. Before cancellation, you need to complete identity verification (such as mobile phone number verification and Enterprise Administrator confirmation). Account cancellation is an irreversible operation. After cancellation, we will delete your personal information or anonymize it (except where retention is required by laws and regulations). You shall back up important data in advance. We shall not bear any liability for data loss caused by account cancellation.
3.3.3 If you violate laws and regulations or the provisions of this Agreement, we have the right to cancel your account and delete your service data without assuming any liability for compensation. You shall bear all losses arising therefrom, including but not limited to inability to use the Services and data loss.
4. Service Access and Usage Permissions
4.1 Within the scope stipulated in this Agreement, we grant you a non-exclusive, limited, non-transferable, non-sublicensable and revocable right to access and use the Services. You may only access relevant content (such as consulting plans and AI tool functions) through the Services, and shall not obtain or use the service content through other means (such as third-party tools).
4.2 We may provide trial services (such as AI tool trials and consulting plan previews). The trial services are provided "as is". We may not provide technical support, and have the right to modify, suspend or terminate the trial services without prior notice to you. You shall not require us to officially launch or continue to provide the trial services.
4.3 Some functions of the Services may only be available to specific Users (such as paying Clients and Enterprise Administrators) or may require additional payment for use. The actual functions available to you shall be subject to the service version provided by us and the permission configuration of the Client.
4.4 To improve service quality, ensure service security or comply with regulatory requirements, we may update (such as function upgrades and bug fixes) or maintain the Services, which may cause service interruption or suspension within a reasonable period of time. We will notify you in advance as much as possible. We shall not bear any liability for inability to use the Services due to service updates or maintenance; if service interruption is caused by reasons beyond our control such as force majeure and basic operator failures, we will notify you in a timely manner after the incident and restore the Services as soon as possible.
4.5 We may display advertisements or commercial information in the Services. You shall independently judge the authenticity and reliability of such information. We shall not bear any liability for losses caused by relying on such information.
5. User Usage Specifications
5.1 Code of Conduct
5.1.1 You shall properly configure and use the Services, and back up service data (such as consulting plans and AI tool output results) by yourself. You shall ensure that the algorithms, models and data accessed to the Services do not contain viruses, Trojan horses or other malicious programs, and will not damage our systems or third-party data. If security vulnerabilities are caused by your content, you shall bear full responsibility therefor.
5.1.2 You shall not engage in the following activities when using the Services:
Using unauthorized plug-ins, plug-ins or third-party tools to interfere with or damage the normal operation of the Services, including but not limited to collecting service information through automated scripts and occupying excessive system resources to affect service smoothness;
Engaging in activities that endanger network security, including but not limited to illegally intruding into networks, stealing network data, providing hacker tools, spreading malicious programs, or helping others to implement the above activities;
Accessing other people's accounts or servers without permission, modifying or deleting other people's data, or attempting to detect or test the system vulnerabilities of the Services;
Copying, adapting, reverse engineering, reverse compiling the source code of the Services, or transferring, leasing or selling all or part of the functions of the Services;
Impersonating other persons or organizations, publishing false information, or making false statements about your own identity or relationship with others;
Other activities that violate laws and regulations, the provisions of this Agreement or infringe upon the legitimate rights and interests of others.
5.2 Content Specifications
The content uploaded, published or stored by you through the Services (such as consulting needs, business data and comments) shall comply with laws and regulations, and shall not contain the following content:
Content that opposes the basic principles of the Constitution, endangers national security, leaks state secrets, subverts state power or undermines national unity;
Content that promotes terrorism, extremism, ethnic hatred, regional discrimination or undermines ethnic unity;
Content that disseminates obscenity, pornography, gambling, violence, homicide or instigates crimes;
Content that fabricates or disseminates rumors, disturbs economic order, social order or undermines social stability;
Content that insults or slanders others, or infringes upon the privacy, reputation, intellectual property rights or other legitimate rights and interests of others;
Content that harms the legitimate rights and interests or physical and mental health of minors;
Other illegal, irregular or immoral content.
5.3 If you violate the usage specifications of this Agreement, we have the right to delete the illegal content, restrict or suspend your service usage permissions, and cancel your account and announce the handling results if the circumstances are serious. If your act constitutes a suspected crime, we will retain relevant records and report to the competent authorities.
6. User Content and Data
6.1 You shall own the ownership of the content uploaded, stored or shared through the Services (hereinafter referred to as "User Content"), and ensure that you have legal rights or have obtained relevant authorization for such content. Our use and display of your User Content shall not violate laws and regulations or infringe upon the rights and interests of others.
6.2 The Client may control the access permissions, scope of use or delete User Content through the management functions of the Services. We will only process User Content in accordance with the Client's instructions and shall not bear any liability for the Client's processing activities. If you use the Services on behalf of a Client, you shall ensure that the Client has informed other Users of such content management rules and obtained their consent.
6.3 The Services do not provide data storage and backup services. You shall back up User Content by yourself. We shall not bear any liability for the loss of User Content caused by service interruption, account cancellation or other reasons.
6.4 You shall bear full responsibility for User Content and the consequences of publishing and transmitting such content. You shall not submit illegal or irregular content through the Services. If we or third parties suffer losses due to User Content, you shall bear the liability for compensation.
6.5 We have no obligation to pre-review, monitor or edit User Content, but have the right to take immediate measures such as deletion and blocking when discovering illegal content without notifying you.
6.6 When viewing other people's User Content, you shall obtain authorization from the relevant right holders, and shall not copy, disseminate or use such content without permission. You shall bear full liability for infringement caused by unauthorized use of other people's content.
7. Data Privacy and Security
7.1 Your use of the Services shall constitute your reading, understanding and acceptance of the AI4GOOD Privacy Protection Agreement, which is an integral part of this Agreement and has the same legal effect as this Agreement. If you are under the age of 18, you shall read and agree to the Privacy Agreement accompanied by your legal guardian.
7.2 The AI4GOOD Privacy Protection Agreement may be revised due to updates of laws and regulations or service adjustments. If you continue to use the Services after the revision, it shall be deemed as your acceptance of the revised Privacy Agreement.
7.3 We will take reasonable technical and management measures (such as data encryption and access permission control) to protect the security of your personal information, but cannot guarantee the absolute security of network transmission. If your information is leaked due to reasons beyond our control such as force majeure, hacker attacks and third-party infringement, we shall not bear any liability therefor.
8. Intellectual Property Rights
8.1 The intellectual property rights (including but not limited to copyright, trademark right, patent right and trade secret) of the products, technologies, software, programs, data and all content contained in the Services (such as text, pictures, interface design, consulting methodology and AI model framework, hereinafter referred to as "AI4GOOD Content") shall belong to AI4GOOD or the relevant right holders. Without the prior written consent of us or the relevant right holders, you shall not copy, disseminate, adapt, sell, license or use such content for any commercial or non-commercial purposes.
8.2 You shall respect the intellectual property rights of others. You shall not upload or disseminate content that infringes upon the copyright, trademark right or other intellectual property rights of others through the Services. If an intellectual property infringement dispute arises due to your act, you shall bear full responsibility therefor; if we suffer losses thereby, you shall make full compensation.
9. Breach of Agreement and Compensation
9.1 If you violate this Agreement or the relevant service rules, we have the right to take measures such as prior warning, function restriction, service suspension, account cancellation and data deletion according to the actual situation without prior notice to you, and you shall bear all losses arising therefrom. We have the right to announce the handling results and will not restore the deleted content or data.
9.2 If your breach of agreement leads to complaints, lawsuits or claims from third parties, you shall handle them by yourself and bear full legal liability; if we or our affiliated parties suffer losses thereby (including but not limited to attorney fees, compensation and administrative penalties), you shall make full compensation.
10. Limited Warranty
10.1 The Services are provided based on the existing technical conditions. We will make our best efforts to ensure the continuity and security of the Services, but cannot make the following warranties:
The Services fully meet your needs;
The Services are uninterrupted, error-free or absolutely secure;
The Services are fully compatible with your hardware, software or other third-party services;
Errors in the Services can be corrected in a timely manner.
10.2 To the extent permitted by law, except as expressly stipulated in this Agreement, we make no express or implied warranties for the Services, and have the right to modify, suspend or terminate some service functions according to operational needs without assuming any liability for compensation.
10.3 If the Services are interrupted, data is lost or the Services become unavailable due to reasons such as force majeure, hacker attacks, system failures, basic operator problems, government regulatory requirements or defects of third-party services, we will restore the Services as soon as possible if conditions permit, but shall not bear any liability for losses arising therefrom. You shall configure device protection programs (such as anti-virus software) by yourself and bear the fees such as data traffic fees and communication fees incurred by using the Services.
10.4 For the use of the Services by Users, the Client shall bear the following responsibilities:
Informing you of the internal policies of the Client that affect the use of the Services;
Obtaining necessary authorization for your use of the Services;
Handling disputes arising from the transfer of User Content and adjustment of permissions;
Responding to your complaints or disputes caused by the Client's failure to perform its obligations.
11. Limitation of Liability
11.1 To the extent permitted by law, we shall not be liable for the following losses:
Indirect, incidental, consequential or punitive losses, including but not limited to loss of expected profits, goodwill, data or opportunities;
Losses caused by your use of third-party products or services, violation of the provisions of this Agreement, failure to protect account security, or modification or suspension of services by us.
11.2 If we are required to bear liability for compensation, the maximum amount of compensation shall be equal to the service fee paid by you to us in the month when the loss occurs (if no service fee is paid, the compensation amount shall not exceed RMB 100).
11.3 Disputes between you and third parties arising from the use of the Services shall have no relation to us. You shall resolve them by yourself and shall not require us to bear any liability.
12. Fees
12.1 Your use of the Services may incur fees such as data traffic fees and communication fees, which shall be borne by you. For specific standards, please consult your service provider.
12.2 The trial or free functions of the Services shall not be deemed as our waiver of the right to charge fees thereafter. We will notify you of the charging standards, payment methods and changes through official website announcements, account notifications and other means. If you do not agree to the charging or changes, you may stop using the relevant services; if you continue to use them, you shall pay fees in accordance with the new charging standards.
13. Supplementary Terms for AI Services
13.1 These terms apply to the AI-related services you use, such as customized AI product tools and AI consulting assistance (hereinafter referred to as "AI Services"), and are an integral part of this Agreement.
13.2 When using AI Services, you shall provide us with necessary input information (such as business needs and data samples). The input information and the output results generated by AI Services (such as analysis reports and model parameters) shall belong to the Client's data. You shall be responsible for the legality and authenticity of the input information. If losses are caused by illegal input information, you shall bear full responsibility therefor.
13.3 We do not guarantee the accuracy, completeness or applicability of the output results of AI Services. You shall independently verify the authenticity of the results and shall not make decisions relying on the results without verification. We shall not bear any liability for losses caused by the use of AI Service results.
13.4 Your use of AI Services shall not violate applicable laws and regulations or third-party service policies (such as open source agreements and data authorization rules), and you shall not use AI Services to generate illegal, irregular or infringing content. If disputes or losses arise from your use, you shall bear full responsibility.
13.5 The scope, term and limit of use of AI Services shall be subject to the service contract or subscription plan signed between you and us. If you use AI Services beyond the agreed scope, we have the right to restrict or suspend the services, and you shall pay additional fees in accordance with the agreement.
14. Other Terms
14.1 This Agreement includes the text and the privacy agreement, business rules, notices and other documents issued by us, all of which are integral parts of this Agreement. We have the right to revise this Agreement due to updates of laws and regulations or business adjustments. After revision, we will remind you through official website, account notifications and other means. If you continue to use the Services, it shall be deemed as your acceptance of the revised Agreement; if you do not agree, you may stop using the Services.
14.2 The formation, entry into force, performance, interpretation and dispute resolution of this Agreement shall be governed by the laws of the mainland of the People's Republic of China (excluding conflict of laws). If any clause of this Agreement is deemed invalid or unenforceable, it shall not affect the validity of other clauses.
14.3 Disputes arising from this Agreement shall be resolved by both parties through friendly negotiation in the first place; if negotiation fails, you agree to submit the dispute to the people's court with jurisdiction in the place where this Agreement is signed ( [XX] District, Shanghai) for settlement.
14.4 You shall not transfer the rights or obligations under this Agreement. If such transfer is indeed necessary, it shall be subject to our prior written consent; we have the right to transfer the rights and obligations under this Agreement to affiliated companies or assignees, and will notify you before the transfer. Your continued use of the Services shall be deemed as your acceptance of such transfer.
14.5 Our failure to assert or enforce any clause of this Agreement shall not be deemed as a waiver of such clause or related rights.